Questions about a bag, an order or a return? Email us at contact@lunaelle.ca or use the form at the bottom of this page. Our team reads every message and replies within 24 hours on business days, in English or French. Include your order number if you have one.
The 3 most common questions
- Where's my order? Your tracking link is in your shipping email. Delivery takes 6 to 10 business days after 1 to 3 days of preparation.
- I want to return or exchange my bag. You have 30 days and return shipping is free. See Shipping & Returns.
- Is this bag right for me? Size, colors and stroller hooks are answered in the FAQ on the product page.
